FAQ
Who We Are
Founded in 2019, Elite Office Furniture has grown to become one of the largest dedicated office furniture retailers in Australia, trusted by over 30,000 repeat SME, government, and institutional clients nationwide.
Our slogan - "Experience the Elite Difference in Office Furniture" - reflects our commitment to excellence in every interaction. Whether you need a single item or a full-scale office fitout, we deliver the same level of professionalism, care, and attention to detail.
As a 100% Australian-owned company, we understand the value of reliable, personal service. Our national team combines local knowledge with industry expertise to support projects of all sizes, from metro offices to regional operations. We simplify the process of office design, furniture procurement, and installation, taking the stress out of the hands of busy business owners and office managers, so they can focus on running their organisations.
What We Do
Elite provides a complete commercial furniture solution, from site measure and quotation through to 2D and 3D rendering, delivery, and professional installation across Australia.
Our product range includes:
- Height-adjustable desks, modular workstations, and ergonomic seating
- Boardroom and meeting room furniture
- Storage solutions: mobile pedestals, lockers, filing cabinets
- Acoustic booths, pods, and breakout furniture
- Whiteboards, pinboards, and presentation boards
- Accessories: monitor arms, power rails, cable management solutions
- Customised furniture in your preferred sizes, finishes, and colours
We back our products with long-term commercial warranties and maintain one of the most advanced office furniture supply and logistics networks in the country, enabling us to deliver large and complex projects on time and with precision.
Why Choose Us?
- Proven Track Record: Trusted by over 30,000 corporates, SMEs, government departments, educational institutions, healthcare providers, and countless individual consumers.
- Over 20 Exclusive Premium Product Collections: Developed in partnership with leading suppliers, our exclusive ranges feature more than 2,000 SKUs with exceptional build quality and a broad selection of colours and finishes to suit any workspace design.
- Nationwide Capability: Delivery and installation across every state and territory.
- Customer-Centric Service: Our dedicated account managers and support team take ownership of every order from start to finish.
- Outstanding Reputation:4.8-star average Google rating from 650+ verified client reviews.
At Elite, we see furniture as a long-term investment in your people, your workspace, and your brand. That’s why we go beyond just supplying products, we deliver solutions that combine quality, function, and style, all backed by service you can trust.
Where We Are
Elite Office Furniture operates on a truly national scale, with showroom and distribution capabilities in every major metro area and service coverage extending to even the most remote regional locations.
Our flagship 600 sqm working showroom, located in the heart of the Furniture Hub in Auburn, NSW, showcases our complete range in real-world office settings, allowing clients to experience product quality, functionality, and design options firsthand.
Through our extensive supply chain, we also provide showroom capacity in Melbourne, Adelaide, Brisbane, and Perth, ensuring clients across Australia can view and experience our products before purchase.
Behind the scenes, our advanced supply chain network spans over 50 warehouse locations nationwide, with a combined stock and storage capacity exceeding 100,000 sqm. This ensures we can source, prepare, and deliver at scale, whether it’s a single office chair or a multi-floor corporate fitout.
Our integrated logistics network is designed to handle projects of all sizes anywhere in Australia. With the ability to coordinate deliveries to every capital city as well as regional and remote areas, we make sure the job gets done: on time, every time.
Ordering, Payment, and Delivery
How to Order - Place your order through our website or by contacting our sales team directly. For any inquiries or urgent deliveries, call us at 1300 686 666.
Accepted Payment Methods:
- Credit Cards (all major cards accepted)
- PayPal
- Invoice Payments (contact us for arrangements)
- Afterpay and ZIP PAY options for flexible payments
Delivery Details - Once your order is placed, you will receive an email with tracking information. Standard orders are dispatched within 3-12 business days. Pickup options are also available; we will inform you of the specific warehouse location once the order is placed. Please note that transfers between warehouses are not usually available.
Assembly and Installation
Assembly Options - Most products are shipped flat-packed for convenience and safety. Detailed instructions are included for easy self-assembly. Please note that some items do not have pre-drilled holes and will require a power drill for assembly.
Professional Assembly Service - Available at an additional charge, our professional service includes complete setup and rubbish removal. Fees and availability for this service can be found at checkout or by contacting our customer service.
Warranty and Support
Do your products come with a warranty?
Yes, all our products come with a manufacturer’s warranty. Warranty periods vary by product. If you need to claim a warranty, contact us with photos and a description of the issue.
How do I report a warranty issue?
Email customerservice@eliteofficefurniture.com.au with:
- Order details
- Photos of the issue
- Description of the problem
- Warranty claims are assessed within 2-10 business days.
What is your returns policy?
We accept returns if:
- The furniture has not been assembled
- The furniture has not been damaged
- The furniture is in its original packaging
- The return request is made within 5 business days of delivery
A 25% restocking fee applies, and customers must return the item to the original warehouse at their own expense. We do not accept returns for Made-to-Order (MTO) items.
What if my order arrives damaged or incorrect?
If you receive damaged, faulty, or incorrect items, contact us at customerservice@eliteofficefurniture.com.au within 5 business days of delivery. Avoid assembling the item, as we cannot accept returns for assembled products.
How long does it take to process a refund?
Once your return is approved and received, refunds are processed within 5-10 business days.
Understanding Our Locations
Showrooms, Warehouses & Pickup Points
At Elite Office Furniture, we’re proud to offer one of Australia’s most extensive online ranges — and we understand that visiting a showroom can still be an important part of the decision-making process. That’s why we want to clarify the purpose and access conditions of the various locations listed on our website.
Auburn, NSW 2144 – Our Flagship Showroom & Head Office
Our Auburn location features a 600 sqm, purpose-built display centre and working showroom showcasing most of our best-selling ranges, including Dynamo Plus, Potenza, California, Athens, Logan, and many other items featured in our online catalogue.
- Open from Monday to Friday, 9 AM to 5 PM
- No booking required
- Staffed by over 15 team members daily
- Head office
This is the only location that is open to the public without an appointment.
Other Showroom Locations (By Appointment Only)
The following locations have curated showrooms that display a large portion of the products from our catalogue:
- Laverton North, VIC 3026
- Brendale, QLD 4500
- Beverley, SA 5009
- Wangara, WA 6065
These showrooms require bookings in advance to ensure staff availability and that the products you are looking for are on display.
Dandenong South, VIC 3175 – Limited Display
We also have private showrooms in Dandenong South that feature a limited display of select ranges such as Potenza, Athens, lockers, and our most popular chairs like Florida and Texas Ergo. These do not include the full online catalogue and require an appointment to visit.
Can I Pick Up My Order from These Locations?
Yes — if the items you’re purchasing are stocked at the showroom you visited, you may be able to pick them up directly. However, please note:
- Our warehouse network includes 30+ locations across Australia, many of which are distribution-only or third-party logistics (3PL) sites.
- Not all items listed online are stocked at every location.
- At checkout, our Customer Service team will advise the most suitable pick-up location for your order.
Why Are Only a Few Locations Listed Online?
The showrooms we list on our website represent our core product range and are supported by trained showroom staff who can assist with design consultations and office fit-out planning (by booking). If you're after a specific product or brand, please call ahead — some items may be displayed in other showrooms that are not listed online.
Why Do You Require Bookings at Some Locations?
Unlike our Auburn flagship, our other showrooms typically operate with 1-2 team members onsite. These staff members may be attending client visits or site consultations, meaning walk-ins are not always possible.
By booking ahead:
- We can confirm the products you're interested in are on display
- We ensure someone will be available to assist you
- We help avoid any inconvenience or disappointment
Can You Deliver Anywhere in Australia?
Absolutely. Our large logistics network and fully stocked warehouses in every major city allow us to deliver nationwide, including most metro and regional areas.
For some remote or regional locations, online checkout may not be available. In that case, simply email our team at hello@eliteofficefurniture.com.au with your delivery address and item list - and we will get back to you with a tailored shipping quote.
Still Have Questions? We're Here to Help
If you're unsure whether a location is open to the public or want to check if a product is available to view in person, just reach out to our Customer Service team. We are always happy to assist - whether you’re booking a showroom visit or confirming a pick-up location.