Why Choose Elite Office Furniture?

Experience the Elite Difference - As a 100% Australian-owned and operated company headquartered in the heart of Auburn's furniture hub, Elite Office Furniture stands out with its extensive 600 square meter display centre showcasing the latest in office furnishings. Our commitment to superior quality and exceptional customer service is underpinned by a robust infrastructure, including:

• Dedicated Support Teams: We have specialized after-sales, customer service, and project management teams dedicated to ensuring seamless updates and support throughout the entire delivery and installation process.
• Advanced Logistics Network: Our expansive logistics network across Australia includes multiple warehouses and sophisticated delivery systems, ensuring that we meet our clients’ needs promptly and efficiently.
• Proactive Warranty Management: Our proactive approach to warranty issues means any concerns are addressed swiftly and satisfactorily, minimizing downtime and inconvenience.

Choose Elite Office Furniture for a reliable, customer-focused experience that sets us apart from smaller retailers. Experience professionalism and peace of mind with every purchase.

Product Offerings

Ergonomic Office Solutions - Enhance your workplace with our ergonomic chairs and desks designed to support posture, increase comfort, and boost productivity. These investments contribute to long-term health benefits by minimizing the risk of musculoskeletal issues.

Investing in Quality Office Furniture - Our durable, high-quality furniture not only elevates the professional look of your office but also provides cost-effective long-term benefits. Comfortable furnishings are crucial for employee performance and satisfaction, which in turn aids in retention and overall company success.

Ordering, Payment, and Delivery

How to Order - Place your order through our website or by contacting our sales team directly. For any inquiries or urgent deliveries, call us at 1300 686 666.

Accepted Payment Methods:

• Credit Cards (all major cards accepted)
• PayPal
• Invoice Payments (contact us for arrangements)
• Afterpay and ZIP PAY options for flexible payments

Delivery Details - Once your order is placed, you will receive an email with tracking information. Standard orders are dispatched within 3-12 business days. Pickup options are also available; we will inform you of the specific warehouse location once the order is placed. Please note that transfers between warehouses are not usually available.

Assembly and Installation

Assembly Options - Most products are shipped flat-packed for convenience and safety. Detailed instructions are included for easy self-assembly. Please note that some items do not have pre-drilled holes and will require a power drill for assembly.

Professional Assembly Service - Available at an additional charge, our professional service includes complete setup and rubbish removal. Fees and availability for this service can be found at checkout or by contacting our customer service.

Warranty and Support

Do your products come with a warranty?
Yes, all our products come with a manufacturer’s warranty. Warranty periods vary by product. If you need to claim a warranty, contact us with photos and a description of the issue.

How do I report a warranty issue?

Email customerservice@eliteofficefurniture.com.au with:

• Order details
• Photos of the issue
• Description of the problem
• Warranty claims are assessed within 2-10 business days.

What is your returns policy?

We accept returns if: 

• The furniture has not been assembled 
• The furniture has not been damaged 
• The furniture is in its original packaging 
• The return request is made within 5 business days of delivery

A 25% restocking fee applies, and customers must return the item to the original warehouse at their own expense. We do not accept returns for Made-to-Order (MTO) items.

What if my order arrives damaged or incorrect? 

If you receive damaged, faulty, or incorrect items, contact us at customerservice@eliteofficefurniture.com.au within 5 business days of delivery. Avoid assembling the item, as we cannot accept returns for assembled products.

How long does it take to process a refund?

Once your return is approved and received, refunds are processed within 5-10 business days.

Understanding Our Locations

Showrooms, Warehouses & Pickup Points

At Elite Office Furniture, we’re proud to offer one of Australia’s most extensive online ranges — and we understand that visiting a showroom can still be an important part of the decision-making process. That’s why we want to clarify the purpose and access conditions of the various locations listed on our website.

Auburn, NSW 2144 – Our Flagship Showroom & Head Office

Our Auburn location features a 600 sqm, purpose-built display centre and working showroom showcasing most of our best-selling ranges, including Dynamo Plus, Potenza, California, Athens, Logan, and many other items featured in our online catalogue.

• Open from Monday to Friday, 9 AM to 5 PM
• No booking required
• Staffed by over 15 team members daily
• Head office

This is the only location that is open to the public without an appointment.

Other Showroom Locations (By Appointment Only)

The following locations have curated showrooms that display a large portion of the products from our catalogue:

• Laverton North, VIC 3026
• Zillmere, QLD 4034
• Beverley, SA 5009
• Wangara, WA 6065

These showrooms require bookings in advance to ensure staff availability and that the products you are looking for are on display.

Dandenong South, VIC 3175 – Limited Display

We also have private showrooms in Dandenong South that feature a limited display of select ranges such as Potenza, Athens, lockers, and our most popular chairs like Florida and Texas Ergo. These do not include the full online catalogue and require an appointment to visit.

Can I Pick Up My Order from These Locations?

Yes — if the items you’re purchasing are stocked at the showroom you visited, you may be able to pick them up directly. However, please note:

• Our warehouse network includes 30+ locations across Australia, many of which are distribution-only or third-party logistics (3PL) sites.
• Not all items listed online are stocked at every location.
• At checkout, our Customer Service team will advise the most suitable pick-up location for your order.

Why Are Only a Few Locations Listed Online?

The showrooms we list on our website represent our core product range and are supported by trained showroom staff who can assist with design consultations and office fit-out planning (by booking). If you're after a specific product or brand, please call ahead — some items may be displayed in other showrooms that are not listed online.

Why Do You Require Bookings at Some Locations?

Unlike our Auburn flagship, our other showrooms typically operate with 1-2 team members onsite. These staff members may be attending client visits or site consultations, meaning walk-ins are not always possible.

By booking ahead:

• We can confirm the products you're interested in are on display
• We ensure someone will be available to assist you
• We help avoid any inconvenience or disappointment

Can You Deliver Anywhere in Australia?

Absolutely. Our large logistics network and fully stocked warehouses in every major city allow us to deliver nationwide, including most metro and regional areas.

For some remote or regional locations, online checkout may not be available. In that case, simply email our team at hello@eliteofficefurniture.com.au with your delivery address and item list - and we will get back to you with a tailored shipping quote.

Still Have Questions? We're Here to Help

If you're unsure whether a location is open to the public or want to check if a product is available to view in person, just reach out to our Customer Service team. We are always happy to assist - whether you’re booking a showroom visit or confirming a pick-up location.