FAQ

WHY BUY FROM US?

We are 100% Australian owned and operated. You will speak to a local representative whenever you ring.

We provide the highest commercial standards with up to 10 years warranty.

We provide a free 3D modelling service for all furniture enquiries.

We process all orders on the same day! Our Fast Shipping service is why our customers love us.

No jobs are too big or too small. All customers will be treated like royalty at Elite Office Furniture! For further peace of mind, please feel free check out our 5-star Google Ratings to see what our customers have to say about us!

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Credit Card - We accept all major credit cards.

PayPal - Simply select PayPal as your payment method at checkout and follow the prompts to login to your account via the secure PayPal gateway and proceed to finalise payment.

Pay by Invoice - If you wish to pay by invoice, please email us directly at admin@eliteofficefurniture.com.au so we can issue you with an invoice for payment.

Afterpay - We now accept AfterPay. Transactions are subject to approval by Afterpay, terms and conditions will apply. Please visit www.afterpay.com.au for more information.

ZIP- We now accept ZIP PAY, ZIP MONEY. Zip it now, pay later

WHAT IS YOUR REFUNDS/RETURNS POLICY?

We want you to have confidence that when shopping with us you will be completely satisfied with your purchase and we know that from time to time, things don't go to plan. If you have any problems with your order, please do not hesitate to send an email to customerservice@eliteofficefurniture.com.au and we will reply within 1 business day to provide you with an answer, or to let you know that we are dealing with your problem.

If you are not 100% satisfied with your furniture purchase within the first 7 days, we promise to refund you*, less the price of shipping and handling (provided the product is undamaged and not custom built for you). 

This can only occur if the furniture has NOT been assembled, or damaged  and is returned in its original packaging.

Please note due to the nature of items being bulky goods, returning items or   cancelling an order will incur a re-stocking fee of 25% of the original purchase price. If you are returning an items, you will need to deliver the goods back to our closest warehouse to you, we are not responsible for the return shipping.

For all returns and refunds, we will require photographic evidence of the items in its original packaging, as well as an email indicating the reasons for returns and refunds to be sent to customerservice@eliteofficefurniture.com.au. The management team at Elite Office Furniture reserves the right to refuse refunds for items upon inspection. 

DO YOU HAVE A CATALOGUE FOR YOUR PRODUCTS?

Absolutely, please click here for our latest PDF catalogue.

WILL YOU OFFER DISCOUNTS FOR BULK ORDERS?

Sure! We will assess any bulk orders, and offer discounts or match pricing on a case by case basis. Please give us a call and quote your order number from check out and we will see what we can do!

WHAT IS THE WARRANTY PERIOD ON YOUR PRODUCTS?

All our products come with a commercial use warranty, some with warranty periods of up to 10 years. Please refer to the description on individual product pages for specific warranty information on each product.

HOW WILL MY FURNITURE ARRIVE?

Most of our products will be delivered flat-packed.

For chairs, we do offer the option of assembling them for you prior to delivery.

If would like us to assemble any bulky goods or would like us to assist with a complete furniture fit-out, please get in touch with us for a quote.