Shipping and Returns
Orders placed online are usually dispatched the Next Business Day.
We offer Flat Rate Delivery of $59 for bulky items like Office Desks, Office Workstations and Office Cabinets.
We offer Flat Rate Delivery of $13.95 for smaller items like Office Chairs, Office Stools and small accessories. (Currently FREE for the month of August 2020.)
Deliveries are made to the ground floor entrance of your premises as per standard transport practices. Please make a note on checkout if you have any specific delivery requirements including delivery to another floor or specific booking in requirements to access your site. We can only accommodate the request if the building has a lift and the lift fits the product(s).
The items will usually be shipped directly from the closest warehouse to your location through our network of warehouses located in Sydney, Brisbane, Melbourne, Perth and Adelaide.
In the unlikely circumstance where we require to transfer some stocks from interstate, the delivery may take longer than 3 business days. We aim to complete all deliveries within 5 business days and we will provide an update to our clients usually within 24 working hours from the time of order.
At Elite Office Furniture we pride ourselves on servicing customers Australia-wide. If your delivery address is outside our standard metropolitan delivery zone please call us on 0411 366 666 for a quote. We can usually cater for most items to be shipped to regional areas at our standard rate.
Most of our products are shipped flat-packed for ease of transport and to reduce the risk of damage in transit. Your ready-to-assemble furniture will be delivered to you with easy to follow assembly instructions. If you have any queries regarding assembly once you receive your product(s) please don’t hesitate to contact us for assistance.
We pride ourselves on offering the best customer service in the industry.
We want you to have confidence that when shopping with us you will be completely satisfied with your purchase and we know that from time to time, things don't go to plan. If you have any problems with your order, please do not hesitate to send an email to email@example.com and we will reply within 1 business day to provide you with an answer, or to let you know that we are dealing with your problem.
If you are not 100% satisfied with your furniture purchase within the first 7 days, we promise to refund you*, less the price of shipping and handling (provided the product is undamaged and not custom built for you).
This can only occur if the furniture has NOT been assembled and is returned in its original packaging.
A full refund cannot be provided if:
1) Item is assembled.
2) Original packaging has been discarded.
3) Item is returned damaged.
*Management reserves the right to refuse refunds.
Returned items will incur a re-stocking fee of 25% of the original purchase price and the re-delivery will incur the flat rate delivery charge of $50.00 if organised by us.