Shipping and Returns
Metropolitan Shipping Policy
Orders placed online are usually dispatched within 3-8 business days.
For the Month of Oct 2021, we are offering a flat rate shipping of $37 to all items in your cart to Metro Areas in replacement of the following standard metro rates.
For the rates above, we can deliver most items we stock to all metropolitan areas in Sydney, Brisbane, Melbourne, Perth. For some of our products*, we can extend the same discounted rate to regional areas including Adelaide, Wollongong, Central Coast (NSW), New Castle, Canberra, Sunshine Coast, Gold Coast, Geelong. We recommend that you give our team a ring on 1300 686 666 or us the check out shipping calculator to check if your item qualifies for metro delivery rate to your area if in doubt.
Deliveries are made to the ground floor entrance of your premises as per standard transport practices. Please make a note on checkout if you have any specific delivery requirements including delivery to another floor or specific booking in requirements to access your site. Additional charges may incur for this as we may need to send additional men to perform the work. We can only accommodate the request if the building has a lift and the lift fits the product(s).
The items will usually be shipped directly from the closest warehouse to your location through our network of warehouses located in Sydney, Brisbane, Melbourne, Perth and Adelaide. We use a number of premium logistic partners and couriers to make these deliveries. Elite Office Furniture holds no liabilities to any party for any direct or indirect damages, caused by the delay of deliveries incurred as a result of delays from our courier partners.
In the unlikely circumstance where we require to transfer stocks from interstate, the delivery may take longer than 7 business days. We aim to complete all deliveries within 7 business days and in the rare occasion that this is going to take longer, we will provide an update to our clients usually within 24 working hours from the time of order.
*Due to surge in demand for Eko System, Agile range, the standard delivery time for these items may take longer than 10 business days. Please give us a ring on 1300 686 666 if you would like to check the delivery date before placing the order.
*We are unable to deliver to Perth and South Australia for items that are manufactured by Style Ergonomics Australia or OLG Office Australia within the standard metro rates due to logistic difficulties with these suppliers. We also do not distribute products manufactured by GOP in SA. If you have placed an order for an item that is manufactured by these suppliers, our team will come back to you with an alternative similar product that is stocked in these locations or quotation for interstate shipping rate using third party courier. Alternatively just give us a ring on 1300 686 666 to double check.
*Our standard metro areas also excludes NT and TAS.
At Elite Office Furniture we pride ourselves on servicing customers Australia-wide. If your delivery address is outside our standard metropolitan delivery zone please contact us on email@example.com, or call us on 1300 686 666 for a quote. We partner with major courier including Allied Express, TNT or Toll to make these regional deliveries.
Most of our products are shipped flat-packed for ease of transport and to reduce the risk of damage in transit. Some items including our GO Steel range can be delivered assembled. Please note that unless we have indicated on the product page that the item is delivered assembled, the item will be delivered flat-packed.
All of our flat-packed furniture will be delivered to you with easy to follow assembly instructions (some are already included under the product page). If you have any queries regarding assembly once you receive your product(s) please don’t hesitate to contact us for assistance.
We do offer complete assembly service, including full rubbish removal for an additional charge. The price for these optional services are automatically calculated at check out for metro areas. If you have any specific requirement, please contact us on firstname.lastname@example.org or give us a call on 1300 686 666 so one of our friendly staff can assist you in booking an assembly date.
We want you to have confidence that when shopping with us you will be completely satisfied with your purchase and we know that from time to time, things don't go to plan. If you have any problems with your order, please do not hesitate to send an email to email@example.com and we will reply within 1 business day to provide you with an answer, or to let you know that we are dealing with your problem.
If you are not 100% satisfied with your furniture purchase within the first 7 days, we promise to refund you*, less the price of shipping and handling (provided the product is undamaged and not custom built for you).
This can only occur if the furniture has NOT been assembled, or damaged and is returned in its original packaging.
Please note due to the nature of items being bulky goods, returning items or cancelling an order will incur a re-stocking fee of 25% of the original purchase price. If you are returning an items, you will need to deliver the goods back to our closest warehouse to you, we are not responsible for the return shipping.
For all returns and refunds, we will require photographic evidence of the items in its original packaging, as well as an email indicating the reasons for returns and refunds to be sent to firstname.lastname@example.org. The management team at Elite Office Furniture reserves the right to refuse refunds for items upon inspection.