FAQ
Who We Are
About Elite Office Furniture
Elite Office Furniture is a 100% Australian-owned commercial office furniture retailer and office fitout provider. Founded in 2019, we have grown into one of Australia’s largest dedicated office furniture retailers, trusted by more than 30,000 SME, corporate, government, education, healthcare and institutional clients nationwide.
Our slogan, “Experience the Elite Difference in Office Furniture,” reflects our commitment to professional service, reliable supply, commercial-grade products and practical workspace solutions. Whether you need a single office chair, a small business furniture package or a complete multi-level office fitout, our team provides the same focus on quality, service and attention to detail.
We help customers simplify office design, furniture selection, procurement, delivery and installation so business owners, office managers, project managers and procurement teams can focus on running their organisations.
What We Do
Complete Commercial Office Furniture Solutions
Elite Office Furniture supplies a wide range of commercial office furniture and workspace solutions across Australia.
Our product range includes:
- Office desks and height-adjustable standing desks
- Modular office workstations and workstation pods
- Ergonomic office chairs and executive seating
- Boardroom tables and meeting room furniture
- Storage cabinets, filing cabinets, lockers and mobile pedestals
- Acoustic booths, office pods and breakout furniture
- Whiteboards, pinboards and presentation boards
- Office partitions, acoustic screens and desk-mounted screens
- Monitor arms, power rails and cable management accessories
- Custom furniture options in selected sizes, finishes and colours
We support projects from initial product selection and quotation through to 2D or 3D space planning, delivery, assembly and professional installation.
Why Choose Elite Office Furniture?
Proven Experience
Elite Office Furniture is trusted by more than 30,000 customers across SMEs, corporate offices, government departments, education providers, healthcare organisations and home office users.
Australian-Owned Business
We are a 100% Australian-owned company with local product knowledge, national service coverage and a team that understands the needs of Australian workplaces.
Large Product Range
We offer a broad range of commercial office furniture, including workstations, ergonomic chairs, standing desks, storage, meeting furniture, whiteboards, partitions, office pods and accessories.
Exclusive Product Collections
Elite Office Furniture works closely with suppliers to develop exclusive premium product ranges that are available only through Elite. These ranges are designed to give customers strong value, commercial quality, flexible configurations and modern finishes.
Nationwide Delivery and Installation
We deliver office furniture across Australia and can assist with assembly and professional installation, depending on location, access conditions, product type and project size.
Showroom Support
Customers can visit our Sydney and Melbourne public showrooms, while curated showroom locations in Brisbane, Adelaide and Perth are available by appointment.
Space Planning and 3D Rendering
For suitable office fitout projects, our team can assist with 2D or 3D space planning and rendering so customers can visualise workstation layouts, seating, storage and collaborative spaces before ordering.
Trusted Reputation
Elite Office Furniture has built a strong reputation for commercial-grade products, practical advice, responsive support and reliable project delivery.
Showrooms, Warehouses and Pickup Points
Do you have retail store locations?
Yes. Elite Office Furniture has showroom locations in major Australian metro areas, including Sydney, Melbourne, Brisbane, Adelaide and Perth. Our Sydney and Melbourne showrooms are open to the public, while Brisbane, Adelaide and Perth are curated showroom locations available by appointment only.
Sydney Flagship Showroom and Head Office
Our Sydney showroom is a 600 sqm, purpose-built display centre and working showroom located in Auburn, NSW. It showcases many of our best-selling ranges, including Daytona, Dynamo Plus, Potenza, California, Athens, Logan and other products featured in our online catalogue.
Address:
Unit F, 11 Short Street
Auburn NSW 2144
Opening Hours:
Monday to Friday, 9:00 AM to 5:00 PM
No booking required
This location is open to the public and is also our head office.
Melbourne Showroom
Our Melbourne showroom is a 400 sqm display centre created to replicate the success of our Sydney flagship showroom. It gives Melbourne customers the opportunity to experience a wide range of Elite Office Furniture products, including workstation solutions, ergonomic chairs, storage, meeting furniture and collaborative workspace settings.
Address:
Unit 1, 317–319 Warrigal Road
Cheltenham VIC 3192
Opening Hours:
Monday to Friday, 9:00 AM to 5:00 PM
No booking required
Appointment-Only Showroom Locations
The following locations have curated showrooms that display a large portion of products from our catalogue:
- Brendale, QLD 4500
- Beverley, SA 5009
- Wangara, WA 6065
These showroom locations require bookings in advance to ensure staff availability and to confirm that the products you are interested in are on display.
Why do some showroom locations require bookings?
Some showroom locations operate with smaller on-site teams who may also attend client visits, site measures or project consultations. Booking ahead helps us confirm product availability, ensure someone is available to assist you and avoid inconvenience if a specific item is not on display.
Are all online products displayed in the showroom?
Not every online product, colour, size or configuration is displayed at every showroom. If you want to inspect a specific product, please contact us before visiting so we can confirm whether it is available to view at your preferred location.
Do you offer local pickup?
Yes. Elite Office Furniture offers local pickup, but pickup locations vary depending on the items ordered. Please contact us before collection to confirm the correct pickup address, as we have access to more than 50 pickup and warehouse locations nationwide.
How do warehouse and pickup locations work?
Elite Office Furniture has access to a large national warehouse and logistics network. Pickup addresses vary by product, supplier, warehouse location and stock availability, so customers should not attend a warehouse without first receiving pickup confirmation from our team.
Delivery and Shipping
Do you deliver Australia-wide?
Yes. Elite Office Furniture delivers office furniture across Australia, including most metro and regional areas. For some remote or regional locations, online checkout may not be available, so customers can contact our team for a tailored freight quote.
What shipping options do you offer?
We offer delivery options for standard online orders, bulky office furniture orders and larger commercial fitout projects. Delivery pricing and availability depend on the product type, delivery postcode, order size, access conditions and whether assembly or installation is required.
Do you offer free shipping?
Elite Office Furniture does not generally offer free shipping. We offer flat-rate shipping from $55 for all items in your cart to eligible metro ground-floor areas.
Do you offer express shipping?
All Elite Office Furniture orders are processed on the same business day where possible, and around 90% of orders are delivered within 2–5 business days. If you need faster delivery, please contact our sales team to arrange a point-to-point express service, which may be available at an additional cost.
How long does delivery take?
Delivery times vary depending on the product, stock location, delivery address and project requirements. Many standard orders are delivered within 2–5 business days, while larger orders, regional deliveries, special orders and installation jobs may take longer.
Do you ship internationally?
Elite Office Furniture generally does not ship directly outside Australia, including to neighbouring island countries such as Fiji and the Solomon Islands. However, if you arrange your own freight forwarder, we can deliver to their Australian depot for export or container shipping, which we have previously assisted with for government and commercial clients.
Can you deliver to commercial buildings, schools or government sites?
Yes. Elite Office Furniture can deliver to commercial offices, schools, healthcare facilities, government sites and other business locations. For larger or more complex deliveries, please provide access details such as loading dock availability, lift access, floor level, site contact and delivery time restrictions.
Assembly and Installation
Are products delivered assembled or flat-packed?
Many office furniture products are delivered flat-packed for safer and more efficient transport. Assembly requirements vary by product, and some items may require basic tools or a power drill.
Do you offer assembly or installation?
Yes. Elite Office Furniture offers optional assembly and professional installation for suitable office furniture orders. Availability and pricing depend on product type, delivery location, site access and project size.
What does professional installation include?
Professional installation can include delivery coordination, assembly, placement of furniture and removal of packaging or rubbish where included in the quoted service. Installation details should be confirmed before ordering, especially for larger workstation or fitout projects.
Can you install workstations for a full office fitout?
Yes. Elite Office Furniture can assist with workstation installation for office fitouts, including modular desks, workstation pods, screens, storage and related accessories. For larger projects, we recommend contacting our team for a tailored quote and installation plan.
Office Fitouts and Space Planning
Does Elite Office Furniture offer office fitout services?
Yes. Elite Office Furniture supports office fitouts with product selection, workstation planning, delivery, assembly and professional installation. We can help businesses furnish new offices, expand teams, replace old furniture or complete commercial fitout projects across Australia.
Can Elite Office Furniture help with office space planning?
Yes. Elite Office Furniture offers free 3D space planning and rendering support for suitable office furniture projects. Our team can help plan workstation layouts, seating, storage and collaborative spaces so customers can visualise their office before ordering.
What information should I provide for an office fitout quote?
For the most accurate office fitout quote, please provide your floor plan or site dimensions, delivery address, required number of staff positions, preferred product styles, budget range, installation requirements and any access restrictions. Photos of the space are also helpful.
Can you help with workstation layouts?
Yes. Elite Office Furniture can help plan workstation layouts, including single desks, back-to-back pods, corner workstations, T-shape layouts, X-shape layouts and larger team configurations. Our team can recommend suitable ranges based on space, staff count, budget and design preference.
Can you combine products from different ranges in one fitout?
Yes. Elite Office Furniture can combine compatible products from different ranges to create a complete office furniture solution. This may include workstations, chairs, storage, meeting furniture, screens, whiteboards and breakout furniture.
Products and Brands
What types of office furniture does Elite Office Furniture sell?
Elite Office Furniture sells commercial office desks, workstations, ergonomic chairs, standing desks, boardroom tables, meeting tables, storage cabinets, whiteboards, partitions, acoustic screens, phone booths and office accessories. We supply both individual products and complete office furniture solutions.
What brands are sold in this store?
Elite Office Furniture sells a wide range of popular office furniture brands, including Buro Seatings, Visionchart and Style Ergonomics. We also work closely with suppliers to develop premium product ranges that are exclusive to Elite Office Furniture.
Do you sell exclusive product ranges?
Yes. Elite Office Furniture develops selected exclusive office furniture ranges in partnership with suppliers. These ranges are designed to offer commercial quality, strong value, modern finishes and flexible configurations that are only available through Elite Office Furniture.
What ergonomic chairs do you recommend?
Elite Office Furniture offers several ergonomic chair options, including the Florida Ergo Chair, Texas Ergo Chair, Kansas Mesh Chair and Alaska Ergo Chair. The best choice depends on budget, comfort preference, weight rating, adjustability and how long the chair will be used each day.
Do your products have commercial warranties?
Yes. Most Elite Office Furniture products include commercial warranties, but warranty periods vary by product and supplier. Please check the product page or contact our team for the warranty period that applies to a specific item.
Bulk Orders, Trade Orders and Commercial Buying
Do you offer bulk or wholesale orders?
Yes. Elite Office Furniture sells directly to the public through our website and also supports bulk, wholesale and trade orders. Volume discounts may be available depending on the order size, so please contact us directly for a custom quote.
Is Elite Office Furniture suitable for business and commercial orders?
Yes. Elite Office Furniture is suitable for business, trade, commercial, government, education and healthcare orders. We support everything from small office furniture purchases to larger workstation and fitout projects requiring quotes, delivery and installation.
Can you supply government, school or healthcare projects?
Yes. Elite Office Furniture supplies office furniture for government, education, healthcare, corporate and commercial customers. We can assist with product selection, quotes, delivery, installation and fitout support for larger or more complex procurement requirements.
Do you accept purchase orders?
Payments are typically required upfront, however Elite Office Furniture can accept purchase order arrangements for approved government and education entities.
Discounts, Promotions and Price Matching
Do you have active discount codes or promotions?
Elite Office Furniture regularly runs seasonal promotions and discount codes, such as EOFY, Christmas and Black Friday offers, with selected cart discounts or product range discounts available from time to time. Current promotions, including discounts on key ranges such as Daytona workstations and ergonomic chairs, are shown directly on our website when available.
Do you offer price matching?
Elite Office Furniture may offer price matching on eligible products where the comparison is for the same item, same specification and same delivery conditions from an Australian supplier. Please contact our team with the competitor quote or link so we can review it.
Are volume discounts available?
Yes. Volume discounts may be available for bulk, trade, commercial and fitout orders depending on the products and order value. Contact our sales team for a tailored quote.
Ordering and Payment
How do I place an order?
You can place an order directly through the Elite Office Furniture website or contact our sales team for assistance with quotes, bulk orders, commercial projects or urgent delivery requirements.
What payment methods do you accept?
Elite Office Furniture accepts major credit cards, PayPal and selected flexible payment options where available. Invoice payments or purchase order arrangements may be available for approved government and education customers.
Will I receive tracking information?
Where tracking is available, customers will receive tracking or delivery information after the order has been processed. For bulky furniture, commercial deliveries or installation jobs, our team may contact you directly to coordinate delivery.
Can I change my order after placing it?
If you need to change an order, contact Elite Office Furniture as soon as possible. Changes may not be possible once items have been dispatched, transferred, custom ordered, assembled or scheduled for installation.
Returns, Warranty and Customer Support
What is your returns policy?
Elite Office Furniture accepts eligible change-of-mind returns within 5 business days of delivery, provided the furniture has not been assembled, used or damaged and is returned in its original packaging. A 25% restocking fee applies, and customers are responsible for returning items to the original warehouse; made-to-order items cannot be returned for change of mind.
What if my order arrives damaged, faulty or incorrect?
If your order arrives damaged, faulty or incorrect, contact customerservice@eliteofficefurniture.com.au within 5 business days of delivery with your order number, photos and a description of the issue. Please do not assemble the item, as assembled products may not be eligible for return.
How do I report a warranty issue?
To report a warranty issue, email customerservice@eliteofficefurniture.com.au with your order details, photos of the issue and a clear description of the problem. Warranty claims are assessed according to the warranty terms that apply to the specific product.
How long does it take to process a warranty claim?
Warranty assessment times vary depending on the product, supplier and issue. As a general guide, warranty claims are usually reviewed within 2–10 business days after all required information has been provided.
How long does it take to process a refund?
Once an approved return has been received and inspected, refunds are generally processed within 5–10 business days. Processing times may also depend on your payment provider.
How can I contact customer service?
You can contact Elite Office Furniture customer service by calling 1300 686 666 or emailing customerservice@eliteofficefurniture.com.au. For faster support, please include your order number when contacting us.
If you are unsure which product to choose, whether a showroom has a product on display, whether pickup is available, or how to organise delivery and installation, please contact our team.
Phone: 1300 686 666
Customer Service: customerservice@eliteofficefurniture.com.au
General Enquiries: hello@eliteofficefurniture.com.au
Our team can help with product selection, showroom visits, pickup confirmation, delivery quotes, office fitout planning and after-sales support.