Shipping and Returns

Metropolitan Shipping Policy

Orders placed online are usually dispatched or can be picked up from the warehouse within 3-12 business days. For urgent delivery, please contact our sales team to arrange 1300 686 666.

Please note: Deliveries are made to the ground floor entrance of your premises as per standard transport practices. For the current month, we are offering a flat rate shipping of $47 to all items in your cart to Metro Ground Floor Areas.

For the rates above, we can deliver most items we stock to all metropolitan areas in Sydney, Brisbane, Melbourne, and Perth.Ā For some of our products (At Elite's discretion), we can extend the same discounted rate to regional areas, including Adelaide, Wollongong, Central Coast (NSW), Newcastle, Canberra, Sunshine Coast, Gold Coast, and Geelong. We recommend that you give our team a ring on 1300 686 666 or use the checkout shipping calculator to check if your item qualifies for the metro delivery rate to your area, if in doubt.Ā 

Please note: The delivery rate we quoted is for ground floor delivery rate. Any construction Site/Online Inductions & Medicals will Be Charged At $65.00 Ex GST Per Person/Per Hour

Deliveries are made to the ground floor entrance of your premises as per standard transport practices. Please make a note on checkout if you have any specific delivery requirements including delivery to another floor or specific booking in requirements to access your site. Additional charges may incur for this as we may need to send additional men to perform the work. We can only accommodate the request if the building has a lift and the lift fits the product(s).

In the event that our team is unable to complete the delivery or installation due to factors within the customerā€™s control (such as an inaccessible site, missing permissions, or unavailability of the contact person), a futile delivery (or Installation fee if it is an installation job) will be applied.Ā This fee may differ from the original shipping cost, as promotional rates apply to metropolitan deliveries. Additionally, if the installation cannot proceed, a futile installation fee equal to the original installation charge will be applied.

The items will usually be shipped directly from the closest warehouse to your location through our network of warehouses located in Sydney, Brisbane, Melbourne, Perth and Adelaide. We use a number of premium logistics partners and couriers to make these deliveries.

Please note: The locations at the bottom of the website are our main warehouse address, however our warehouse network includes over 30 locations across the country, and the some items can be located in a different location for 'pick up' orders.

Elite Office Furniture holds no liabilities to any party for any direct or indirect damages caused by the delay of deliveries incurred as a result of delays from our courier partners.Ā 

In the unlikely circumstance where we require to transfer stocks from interstate or the stock becomes out of stock, the delivery may take longer than 12 business days. We will provide an update to our clients usually within 24 working hours from the time of the order.Ā 

*We are unable to deliver to Perth and South Australia forĀ items that are manufactured byĀ certain brands. For those items, we will highlight in the product descriptions that we cannot deliver to those areas.

If you have placed an order for an item that is manufactured by these suppliers, our team will come back to you with an alternative similar product that is stocked in these locations or quotation for interstate shipping rate using third party courier. Alternatively just give us a ring on 1300 686 666 to double check.Ā 

*Our standard metro areas also excludes NT and TAS.

Regional Shipping Policy

At Elite Office Furniture we pride ourselves on servicing customers Australia-wide.Ā If your delivery address is outside our standard metropolitan delivery zone please contact us on hello@eliteofficefurniture.com.au, or call us onĀ 1300 686 666 for a quote. We partner with major couriers including AlliedĀ Express, TNT or Toll to make these regional deliveries.

Optional Assembly Service

Most of our products are shipped flat-packed for ease of transport and to reduce the risk of damage in transit. Some items, including our GO Steel range, can be delivered assembled. Please note that unless we have indicated on the product page that the item is delivered assembled, the item will be delivered flat-packed.

All of our flat-packed furniture will be delivered to you with easy-to-follow assembly instructions (some are already included under the product page). If you have any queries regarding assembly once you receive your product(s) please donā€™t hesitate to contact us for assistance.

We do offer complete assembly service, including full rubbish removal for an additional charge. The price for these optional services is automatically calculated at check out for metro areas. If you have any specific requirements, please contact us at hello@eliteofficefurniture.com.au or give us a call on 1300 686 666 so one of our friendly staff can assist you in booking an assembly date. Whilst Elite Office Furniture will always do everything we can to assist a client to complete the project on time, we hold no liabilities to any party for any direct or indirect damages caused by the delay of deliveries incurred as a result of delays from installations.

Installation or assembly services are not included unless explicitly stated in your quote.

All pricing for delivery and installation is based on the assumption that the site is fully prepared upon our team's arrival. This means:

  • The installation area must be completely clear and free of existing furniture or obstacles.
  • No other trades should be working in the immediate installation area.
  • Existing workstations or furniture should be removed prior to our arrival.

If there are any disputes or concerns regarding the installation schedule, please contact our office or your assigned project manager directly by phone for prompt resolution.

We reserve the right to withdraw our installers from site immediately if they are subjected to disrespectful, aggressive, or biased behaviour. Should this occur, the client remains liable for the full cost of the scheduled installation service, regardless of completion status. Our teamā€™s safety and well-being is a top priority.

Returns Policy

We want you to have confidence that when shopping with us, you will be completely satisfied with your purchase. However, we understand that from time to time things donā€™t go to plan. If you have any issues with your order, please contact us at customerservice@eliteofficefurniture.com.au and our team will respond within 1 business day.

Defective, Damaged, Incorrect or Missing Items

If you receive an item that is damaged, faulty, incorrect, or missing parts, please contact us at customerservice@eliteofficefurniture.com.au immediately.

  • Claims must be made within 5 business days of delivery
  • Please do not assemble or use the item, as this may affect your eligibility for return
  • Photographic evidence is required for assessment

Once a claim is reviewed and confirmed:

  • We will provide a repair, replacement, or refund where appropriate
  • No restocking fees will apply for approved defective or incorrect items

Important:

  • We reserve the right to reject claims where damage is determined to be caused by:
    • Customer handling, misuse, or assembly
    • Damages during transit arranged either by Elite or the customer
  • For deliveries arranged via external third-party freight providers (including large interstate pallet deliveries), shipping is typically not insured. While we will always act reasonably and assist where possible, weĀ cannot guarantee coverage for damage incurred during transit under these circumstances
  • Any visible damage should be noted at the time of delivery and reported immediately

Incorrect or missing items must also be reported within 5 business days of delivery.

Change of Mind Returns (Non-Defective Items)

Returns for non-defective items (change of mind) are accepted subject to the following conditions:

  • Requests must be made within 5 business days of delivery
  • Items must be unused, un-assembled, undamaged, and in original packaging
  • A 25% restocking fee applies
  • Return shipping costs are the customerā€™s responsibility
  • Items must be returned to the original warehouse location

Please note:

  • Returns are not available for made-to-order (MTO) items
  • Assembled items are non-returnable

Refund Conditions

To qualify for a refund for non-defective items, all of the following must be met:

  • The furniture has NOT been assembled
  • The furniture has NOT been damaged
  • The furniture is in original packaging
  • The request is made within 5 business days of delivery
  • A 25% restocking fee applies
  • Return shipping costs are the customerā€™s responsibility
  • Items must be returned to the original warehouse location

For all returns and refunds, we require:

  • Photographic evidence of the items
  • A written request outlining the reason for return sent to customerservice@eliteofficefurniture.com.au

Elite Office Furniture reserves the right to refuse returns or refunds if items do not meet the above conditions upon inspection.

How to Request a Return

Please email customerservice@eliteofficefurniture.com.au with the following details:

  • Order details
  • Description of the problem or reason for return
  • Photos or videos clearly showing the issue

Please note: Photo or video evidence is mandatory for all return requests, as it is required to assess the condition of the item.

Terms and Conditions

All product images serve as guides only and may include images of accessories that are not included. We advise customers to carefully check product descriptions before placing an order.

Please note that all orders are subject to verification. In certain cases, additional information may be required to process your order, which could lead to delays beyond the standard dispatch timeline.

Orders flagged by our payment processor's fraud analysis tools may be subject to additional review. We reserve the right to delay or cancel such orders to ensure transaction security.

Please note the delivery rate we quoted for are for ground floor delivery rate. Any construction Site/Online Inductions & Medicals will Be Charged At $65.00 Ex GST Per Person/Per Hour.

All products are inspected carefully before shipment. Customers are advised to inspect all items upon delivery or installation. Claims for damage during delivery must be recorded at the time of delivery.

The cancellation of orders for custom-made products will not be accepted.

Legal and beneficial ownership of the goods will not be transferred to the customer until the goods have been paid for in full.

Any written quotes to clients are subject to Elite Office Furniture's standard terms and conditions, warranty conditions, and any additional information. By proceeding with this quotation, it is understood that the end-user has read and accepted the terms and conditions stated on the Elite Office Furniture website.

Use of Logos, Testimonials and Project Images

By engaging us, you grant us a non-exclusive, royalty-free licence to use your business logo for the purpose of showcasing our work in website content, marketing materials, information memoranda, case studies, proposals, and on our social media platforms.

You also consent to our use of testimonials you provide and photographs of completed fit-out projects for the same purposes. We will ensure that all materials are used respectfully and in a way that reflects our relationship. If at any time you would prefer that your logo, testimonial, or project images not be used in this way, please contact us at hello@eliteofficefurniture.com.au, and we will promptly remove the relevant material.